RMA (Return Material Authorization)

Transceivers, Direct Attach Cabling (DAC), Active Optical Cabling (AOC)

Pivotal Optics prides itself on superior customer service and all products have been thoroughly tested for defects in material and workmanship. We are committed to 100% customer satisfaction. Pivotal Optics makes it easy for customers or authorized Pivotal resellers to process returns with our RMA form located below.

Any Product returned to Pivotal must be shipped reasonably in accordance with Pivotal’s instructions with a properly issued RMA number clearly visible on the outside of the packaging. The freight costs for all Products returned to Pivotal shall be paid by Pivotal and shall be shipped to Pivotal. Pivotal will prepay return freight charges on replacement Products.

Returned items will be inspected within 7 business days. For products which can be repaired and returned to service, we will begin the repair and qualification process during which you will receive updates on status. If the product is not repairable, we will replace it based on inspection. Pivotal Optics commitment to customer satisfaction ensures that all repairs are made as quickly as possible. Customers will receive a service report along with the RMA product that has been repaired, certified, and returned to service. If you are experiencing a major network outage as a result of a faulty part, our policy is to ship you an Advanced Replacement immediately. If an Advanced Replacement order is shipped, Pivotal will issue a corresponding invoice for the replacement product. The faulty product must be returned to Pivotal Optics within thirty (30) calendar days of receipt of the replacement product. Upon receipt of the failed part Pivotal will promptly issue a credit memo for the Replacement. If the faulty product is not returned to Pivotal Optics within 30 calendar days, you will be required to pay the RMA invoice.

RMA Form

Please fill out the form below for proper processing. Fields marked with an asterisk (*) are required. (we will not sell or rent your information)